This Privacy Policy (“Policy”) explains how Janssen Cosmetics collects, uses, shares, and processes your personal data when you use or access its website, https://jc.sawatech.ae/, or app, or when you use any of our services, including any written, electronic, or oral communications, whether online or offline, purchases made, and any other related services we provide (collectively, the “Services”). This Policy also describes your rights regarding your personal data and explains how you can contact us to learn more about our data practices or to exercise your rights. The data controller responsible for processing and protecting your personal data is Janssen Cosmetics for users residing in the United Arab Emirates.
In this policy, terms such as "the Company," "we," or "our" refer to Janssen Cosmetics.
Please read our Terms and Conditions and this Policy before accessing or using our Services. If you do not agree to this Policy or the Terms and Conditions, please do not access or use our Services.
Changes to this Policy: Janssen Cosmetics is committed under the UAE Data Protection Laws to ensuring that personal data is processed transparently. Because the way we process personal data may change, we may be required to update this Policy from time to time to clarify how your data is processed. If we make any changes, we will notify you by revising the effective date or last modified date at the top of this Policy. If we make material changes that significantly affect your privacy rights, we will provide you with advance notice and explain this on the Website or App, or through other means of communication, such as email, so you can review the changes before continuing to use the Services.
Other Information: In addition, we may provide you with additional information about the personal data processing practices in specific parts of our Services through other policies, such as our Cookie Policy or the terms and conditions related to certain promotions. These notices may supplement these policies or give you additional choices about how your personal information is processed.
We respect the privacy of visitors to our digital platforms and users of our products and services, and are committed to protecting it through our compliance with this Policy. We process personal data when it is provided to us, when it is collected automatically, when it is generated through your use of our Services, and when we receive it from other sources.
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. Personal data does not include data that has been anonymized or effectively and irreversibly aggregated so that it no longer enables us or third parties, either alone or in combination with other information, to identify you. “Processing” of personal data includes collecting, storing, analyzing, accessing, sharing, transferring and deleting personal data.
| Personal Data Processed | Purpose | Retention Period |
|---|---|---|
| Your name, email address, telephone number, username, and password to register on our website or app. | To create your account. | For the duration of your account's activity, plus a reasonable period thereafter to process any incomplete applications, resolve any outstanding matters, or fulfill legal obligations. |
| Email address, telephone number, and WhatsApp contact information for direct marketing, with your consent. | To send you direct marketing (see Section 1.2). | For the duration of your consent. |
| Profile data, including style preferences, if provided voluntarily. | For personalization purposes and to offer products that match your preferences. | Until you remove these preferences from your profile. |
| Interactive data, such as "likes" and ratings. | To offer products that match your preferences. | Until you remove these preferences from your profile. |
| Shipping details: Name, postal address, telephone number, and order number. | To deliver your purchases or facilitate delivery by marketplace sellers. | For as long as your account remains active, plus a reasonable period thereafter. |
| Transaction details: Purchases, returns, refund details, and gift card numbers. | To process orders and fulfill customer service requests. | For as long as your account remains active, plus a reasonable period thereafter. |
| Payment details: Credit/debit card details, gift card details, account balance, coupon and promotional details, and billing address. | To process payments and refunds. | In accordance with legal requirements for tax compliance. |
| Purchase history. | To suggest products and for marketing research. | For as long as your account remains active, plus a reasonable period thereafter. |
| IP address location. | To personalize your experience by directing you to the appropriate locale, language, and user experience. | Throughout your login session. |
| Your communications with us (email, telephone, social media, live chat, etc.). | To respond to customer service requests and administer your account. | For as long as your account remains active, plus a reasonable period thereafter. |
| Device information, browser type, operating system, account settings, and login data. | For site/app security, crash analysis, troubleshooting, fraud prevention, and risk control. | For as long as your account remains active, plus a reasonable period thereafter. |
| Product reviews, which may include personal photos. | To assist customers considering purchasing the same products (see Section 1.3). | For the duration of your consent. |
Please note: When communicating with us via email, through forms on our Services, or when sharing content publicly via our Services, please do not send us any sensitive information about yourself or anyone else.
Janssen Cosmetics sends direct marketing materials via email, SMS, WhatsApp messages, and push notifications. In accordance with relevant laws, you will not receive any direct marketing materials unless you have provided prior consent.
You can provide this consent via the Website or App when you create your account or later by using the Website or App. You may withdraw your consent at any time, and we will ensure you no longer receive direct marketing materials via that channel. If you withdraw consent for only one channel, you may continue to receive direct marketing via other channels until you withdraw consent for those channels as well.
To change your consent status, go to your profile in your account, under "Communication Preferences" in the "Other Services" section. You can also click "Unsubscribe" at the bottom of email marketing messages, reply "STOP" to SMS or WhatsApp messages, or adjust in-app notification settings through your device.
In-App Notifications: We may contact you via in-app notifications. You can adjust these through your smart device settings.
Product Reviews: After a purchase, we may ask for a product review to help other users. Participation is optional, and you may remove reviews at any time. Be aware that reviews, including photos, are visible to all users. Obtain consent before posting photos of third parties, including children.
We may disclose and share your personal information with entities as described below:
We may also disclose aggregated or anonymized information that does not identify any specific individual.
What are cookies? A cookie is a small text file stored on your device when you visit a site. First-party cookies are set by the website, while third-party cookies are set by external services. Persistent cookies remain until deleted, while session cookies are deleted when you close your browser.
How can you control our use of cookies? Our cookie management tool allows you to grant or withdraw consent for different types of cookies. You can access this tool via "Manage cookies" at the bottom of our website. You can also disable cookies through your browser settings, though this may limit site functionality.
How do we use cookies? We use five types of cookies:
Analytics: We use Google Analytics to monitor site usage. You can opt out via Google’s opt-out add-on. We implement IP anonymization to protect your privacy.
Retargeting and Behavioral Marketing: We use Google Ads, Bing Ads, and Facebook Ads for personalized advertising. You can opt out via their respective settings pages.
Other Tracking Technologies: We use JavaScript, entity tags, and HTML5 local storage to enhance site performance and collect browsing data.
Location Information: You can disable location services in your device settings to prevent sharing your physical location.
We implement reasonable physical, electronic, and procedural safeguards to protect your personal data. However, the Internet is not completely secure, and we cannot guarantee absolute security. Use a unique, complex password and do not share it. Contact us immediately via our Privacy Center if you suspect a security breach.
You have rights to access, rectify, erase, restrict processing, data portability, and object to the processing of your personal data. Exercise these rights via your account settings or our Privacy Center. We may request additional information to verify your identity. If you believe your privacy rights have been violated, contact us or lodge a complaint with the UAE data protection authority.
We retain your personal data only as necessary to fulfill the purposes in this Policy, comply with legal obligations, resolve disputes, and enforce our rights.
Our Website or App may link to third-party websites, which are not covered by this Policy. We advise reviewing their privacy statements, as we are not responsible for their practices.
You must be at least 18 to use our Site. We do not sell products to children but may sell children’s products purchased by adults. If under 18, use our Services with a parent or guardian. Parents may post product reviews with photos of children or create children’s profiles with pseudonyms, ensuring privacy.
Your personal data may be processed or transferred outside the UAE, including to the United States, the European Union, China, and Singapore. If you do not want your data transferred, stop using our Services. Contact our Privacy Center for details on these transfers.
If you have questions or concerns about this Privacy Policy, please contact us:
